Tag Archives: customerservice

All the Small Things…

Something that we have learnt over the years at Impact Trading and Cotton Roots is that the tiniest of details can make the biggest impact.

One garment that can be brimming with tiny details is our bespoke, made to order aprons. From metal accents and bold colours to tiny stitches and delicate prints, these are the some of the options our design team can offer, to help you find the best way to make your ideas really pop.  

Some of our Antique Brass Eyelets

If an industrial or vintage feel is what you have in mind for your brand, adding rivets, eyelets, poppers or leather could help you achieve this look.

Webbing and fabric straps with metal adjusters. A central line of red top stitching can really change the way denim looks.

Small accents of colour can be added to your designs from bar tacks or contrast stitching. Another way of adding colour to a simple apron could be to have your logo or signature printed onto your webbing straps like Michel and Alain Roux. A striped webbing or printed strap can add a flash of colour to a simple denim apron and adding different fastening such as toggles, poppers or dungaree clips can really make an impact.

One of our most colourful, fully printed aprons.

If plain isn’t really your thing then maybe a pantone dyed apron, or digitally printed apron might be more to your taste like the example above.

The Importance of People

A recent chat in the office revealed why the staff thought Impact Trading was special and unique and why customers choose us over other companies. There were all sorts of obvious reasons like, speed of service, quality, and competitive prices.  Then we came to customer service which was something they all agreed that they were passionate about. 

Our staff were all confident that they gave customers excellent service but actually it was much more than that.  They felt that many of their customers are like friends and family (in fact some of them are!)

An email or call is always a joy because it’s either a previous customer with a familiar name, full of news or a new customer that brings a new challenge and is the start of a whole new relationship.

Our company is all about people –

Our staff with an amazing array of skills and personalities
Our long lasting suppliers with which we have built great relationships
Our manufacturing partners who often feel like they are actually in the business with us and of course……

Our Customers